Why I’m Not Getting on with Glossier

Disclaimer: This post contains affiliate links

Glossier coming to the UK was one of the most hyped up events in the blogger calendar. For a few weeks, Twitter was filled with affiliate links and discount codes and everyone was expressing how in love with the brand they were. All reviews were positive – “It’s definitely worth the hype!”. Even my non-blogger friends were talking about it. And finally being out of my overdraft and needing some new skincare fixes, I asked on Twitter for a handy discount code (Thank you Ellis from Ellis Tuesday!), and finally bought into the hype!

When it arrived, my Instagram feed went mad! I had messages from a fair few people telling me I’ll love it, and the addiction would begin soon. I happily agreed – the packaging was pretty and I’d only heard good things. I was sure I’d love it. After battling with Peggy to get my photos taken, I made my way into the bathroom and rubbed the Milky Jelly Cleanser onto my face.

I should mention at this point that my skin is in the sensitive ball park. It’s not too bad, and I’ve never really had to buy specific face-washes for it. I’ve used Nivea cleansers for the last year with no issues, and in times when I’ve used other brands, drugstore or high end, I’ve never had a reaction. So its fairly safe for me to say that if your skin isn’t normal and you really only need to wipe your skin with micellar water before bed to get a good clean, Glossier may not be for you.

After rubbing the cleanser onto my face, and enjoying the sensation, my hopes nice and high, my cheekbones began to tingle. This rapidly became a burning sensation. Without a strong smell, I’d assumed the Glossier Milky Jelly Cleanser would be pretty gentle. I was very wrong – this is strong stuff, and definitely made for someone with more problematic skin than mine! If you have severe acne, this will burn any form of pore-clogging bacteria right off of your face, and terrify it’s friends into never making a visit into your pores. However, if you have clear and sensitive skin, like me, this is definitely too strong. I’ve used some cleansers int he past that stripped my skin to the point of irritation, but this is the first one that’s burned.

A little confused, but ignoring my irritated skin, I moved on to The Solution. This is a strong, acidic formula designed to exfoliate and deep clean your face on a daily basis. You need to use it once a day, and I use it in the mornings. Whilst I do really like this product, it’s very strong, and when my skin is irritated by the cleanser, it only emphasizes it. I have found that waiting for my red cheekbones to go down helps. And even the little instruction leaflet that comes with it tells you that if irritation occurs, you should switch to using it every other day in order to assess whether you’re having a reaction. I don’t think I’m having a reaction to it, more a reaction to the cleanser. So I am keen to keep using this.

Finally, I’ve been loving the Priming Moisturizer, so much so I put it into my January Favourites. It’s really moisturizing, and absorbs quickly, creating a perfect base for you makeup. But again, it’s made of some strong fumes, and after everything else, it irritates my eyes! They always sting for a few minutes after application. Again, not sure if it’s the moisturizer, or a reaction to the cleanser. I really love the way the moisturizer works, though.

The final thing to note is that I can’t use other skincare products with these. I love The Body Shop Drops of Light Eye Cream, but after using it with the cleanser, a nice red ring appeared around my under eyes, something that’s never happened before. This is definitely a reaction with the cleanser, and has prompted me to cut out all non-Glossier products. Great news for Glossier, not so great for me! And I need an eye cream, seeing as the under eye circle situation on my face is pretty dire. So if Glossier could bring one out that doesn’t react to it’s other products, that would be great!

I also did invest in the Balm Dot Com Lip Balm, and no jokes guys, it is the best thing to have ever been invented! I have so much lip balm right now I’m running out of places to store it. But this one is my favourite. I have it in Birthday, and it’s clear aside from a slight shimmer. It’s really moisturizing and has been keeping my lips in top shape throughout all the nervous lip biting that comes alongside uni work. It even tastes nice (although disclaimer – I am not telling you to eat your lip balm. Do not eat your beauty products!).

So overall, I have found that the Glossier love may be a little much, unless you have skin that needs strong cleansing power to keep those pesky spots at bay. Personally, I prefer a cleanser that doesn’t burn my face. I have been seeing results, and I am still using the products because they cost a lot of money and I want to get my money’s worth. However, I’m cutting back on the amount of cleanser I pump out, and using cooler water to wash it off. I’ve found that helps with the burning sensation. I have really been loving the other products, but I will not be buying the Milky Jelly Cleanser again. Hopefully they have a softer one I can try – this is just too strong for my skin.

I do recommend Glossier products – they are high quality. But the cleanser I have is definitely more for those of you with acne prone skin, not for those with sensitive skin. The Solution has done my skin favours – all of the dryness has disappeared! And the Moisturizer creates a perfect base for my skin, ready for makeup. And the Balm? Hands down amazing! It’s just a shame they are so reactive!

Have you tried Glossier? What do you think? Has it helped or hurt your skin?

Update: Glossier have since been in contact with me asking me for feedback on my order (not connected to this post). I gave my honest feedback that I would not recommend the products thanks to the reaction I have had. Their customer service was nothing short of fantastic and they have issued me a full refund on my order, assured me that all products are tested to industry standards and reminded me to check the ingredients list to single out any one that I may be allergic to. They have also advised that I discontinue using the products, which I plan to do because I do not want to damage my skin. I am quite sad that I cannot use these products, and advise anyone else who is having issues with the products to contact Glossier directly. I’ve been very impressed with their response and do recommend their products to anyone with skin that is not sensitive! Thank you Glossier for your response!


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  1. February 5, 2018 / 1:33 pm

    This is so interesting to read. I’ve been intrigued by Glossier thanks to the blogger hype, but thanks for sharing the not-so-great side of it. I think I’ll hold off indulging in this brand for now!

    • February 5, 2018 / 1:42 pm

      I definitely think it’s only worth it if you have problem skin, otherwise it’s very strong stuff!

  2. February 5, 2018 / 6:48 pm

    I couldn’t use the milk jelly cleanser either it just broke me out which sucks because i wanted to like it :/ im also not a massive fan of solution ive not tried it but it just seems very meh at best to be honest its only 10% split between a AHA/BHA/PHA

    Andrew James – beautyandtheboy.com

    • February 5, 2018 / 8:29 pm

      I’m glad I’m not the only one that’s had issues with it! To be fair with the solution, 10% is probably as much as they can put in, as they’re all acids. So you don’t want too much!

  3. February 7, 2018 / 10:28 am

    That’s really interesting about the cleanser! I’ve only used the beauty products so far, which I love for their simplicity, and the moisturiser. I really like the formula, but I won’t be repurchasing because if I’m spending that much on a daily moisturiser I demand SPF!

    Lis / last year’s girl x

    • February 7, 2018 / 10:33 am

      I didn’t even think about the lack of SPF! Yes, for that much money you’d think it would have SPF!

      • February 7, 2018 / 11:58 am

        Also, I’m reading a longer article about skincare as a con right now. I don’t agree with all of it, but I got to the bit about “chemical violence” and wanted to share it with you! x

        • February 7, 2018 / 1:41 pm

          I actually used to do a lot of chemistry stuff and am usually quite good with my skincare but that bit about the skin burning is terrifying! Thanks for sharing it!

  4. February 7, 2018 / 12:26 pm

    I’ve heard so many mixed reviews about Glossier, and after reading your post I think I can be certain that their products aren’t for me. I have similar skin to you, and I’m only just starting to branch out into sophisticated “adult” skincare after feeling like my routine was getting stuck in a rut. I definitely think I’d give their beauty products a chance though!

    Rachel // kyvbey.blogspot.com

    • February 7, 2018 / 1:39 pm

      I do think the balm stuff is amazing, but the skincare is just way too strong!

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